Organisational Diagnostic

Overview

A global pharmaceutical company hired us to seek insight and clarity regarding the value of a specific Medical Affairs role across the Asia Pacific Region. We were required to create and deliver a range of surveys and reports to address key issues within the organisation.

Objectives

Create and deliver an online diagnostic survey to be taken through four levels of the organisation and across 12 countries
2 parts of the survey: main version for job holders and an adapted version for leadership roles
Create a suite of personal, line manager and departmental reports with comparative scores
Aim to address issues: a lack of clarity, perceived under-performance and increasing role turnover
Ensure survey is accessible and relevant to a multicultural audience coming from 12 different countries, with varying leadership structures and significant differences in approach and role clarity

140

Delegates

Singapore

100.0

%

Engagement

Solution

We created a unique online-hosted survey to meet the client’s needs and branded it to match the company branding
Survey was distributed by the company direct to all levels in the organisation
We created all communication materials and managed the flow of responses, including chasing non-responders
Branded and personalised reports
Created a virtual dashboard accessible with unique login details and provided relevant presentation slides
Used the insights gained from the data to provide an executive summary to the client

No items found.

Results

Data was presented at both leadership and team events
Insight resulted in creation of 3 development workshops focusing on capability, skills and knowledge development
140 personalised reports generated
Increased understanding of job roles and skills lead to the client organisation seeing a downturn in turnover in the 6 months following our diagnostic analysis and recommendations

Made by Squircle

Organisational Diagnostic

Global Research